Delete your Duebird account
In the app
- Open Duebird and go to Settings.
- Choose Account, then Delete account.
- Confirm. Your account is deleted straight away.
If you can’t open the app
Email support@duebird.study from the address you signed up with, with the subject “Delete my Duebird account”. If you signed in with Apple or Google, tell us which. We may ask you to confirm the request, and we will delete the account within 30 days.
What is deleted
- Your account and profile.
- For a parent: your family, every child you added, and all their homework, exams, subjects and reminder settings.
- Every child’s device connected to your account, which is signed out for good.
- For a student using Duebird on their own: your homework, exams and settings.
Data is removed from our live systems immediately and from backups within 30 days. We keep a record that an account was deleted, with no other personal details, to show that the request was carried out.
Subscriptions are separate. Deleting your account does not cancel Duebird Plus. Cancel it in your App Store or Google Play subscription settings.
Removing only a child or a device
A parent can remove one child, or one connected device, from the app without deleting the whole account. Open the child’s profile and choose Remove child, or Devices and then Remove.